Return and Refund Policy
RETURN & REFUND POLICY
Thank you for shopping with Umary. We value your satisfaction and aim to provide a clear and secure return and refund process for all purchases made at umary.shop.
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS
We accept return requests only for items that are damaged, defective, or incorrectly shipped.
To be eligible for a return:
– The request must be submitted within 48 hours of delivery.
– The item must be unused, unopened, and in its original sealed packaging.
– Clear photos of the issue and the order number must be provided.
To initiate a return request, please contact us at:
📧 info@umary.shop
Our team will review your request and provide further instructions if approved.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, vitamins, supplements, and any opened or used health-related products are strictly non-returnable and non-refundable.
The following items are also non-returnable:
– Gift cards
– Promotional or free items
– Perishable or consumable goods
REFUNDS
Once your return request is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to the original method of payment within 5–10 business days after inspection.
Shipping costs are non-refundable unless the return is due to our error (such as a damaged, defective, or incorrect item).
LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please:
1. First check your bank account again.
2. Then contact your credit card company, as it may take some time before the refund is officially posted.
3. If you have completed these steps and still have not received your refund, please contact us at:
📧 info@umary.shop
EXCHANGES
Due to the nature of dietary supplement products, we do not offer direct product exchanges.
We only replace items if they are defective, damaged, or incorrectly shipped. If you believe your item qualifies, please contact us at:
📧 info@umary.shop
with your order number and clear photos of the issue within 48 hours of delivery.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
We strongly recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
POLICY UPDATES
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on umary.shop and will take effect immediately upon posting.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us at:
📧 info@umary.shop